RETURN POLICY AND ORDERING DETAILS

RETURNS

If you are not satisfied with your online purchase, please follow our guidelines for returns:

You must first email sales@montyhats.com and request a Returns Number within 7 days of receipt.  We can only accept returns or exchanges on items that have had this prior authorisation. All items must be returned within 14 days of when you receive them.  Returns sent after this time will not be accepted.  Please note that any merchandise bought using a promotional code or during a sale is final sale. Please email sales@montyhats.com and we will refund or exchange the amount of your original purchase.

We take pride in the quality of our products and our policy is to ensure that all products supplied reach you in perfect condition.  If for any reason the product does not meet your expectations, we are happy to offer an exchange or refund where possible, provided the merchandise is undamaged, in its original condition with the original packaging. Any and all items that have been worn are not eligible for return or exchange.  We regret that we are unable to offer refunds on products that have been made to order or customised.  This policy does not affect your statutory rights.  Shipping and handling charges are non-refundable. The customer is responsible for return shipping costs (unless the item has arrived damaged).

If your returned item does not meet the above requirements, your merchandise will be shipped back to you at your expense.

All returns can be sent to:

MONTY Returns
UNIT E, 23 Heneage Street
E1 5LJ
London, United Kingdom

We recommend that you send returns back to us Recorded Delivery or with a postage method that has a tracking number. We are not responsible for lost/damaged packages and will not process the return until we receive it. Be sure to package returns well. Items damaged from improper packaging will not be accepted. We will email you once your package has been received to confirm that your refund will be processed within five (5) business days.  A refund, minus shipping, will be credited back to your original method of payment.

If you have any questions please contact sales@montyhats.com


DAMAGES/INCORRECT ITEMS

If you receive an item that is defective, damaged or incorrect, you must notify us via email within three (3) business days of receiving the merchandise. Please return damaged items in the original box and packaging materials. A replacement will be sent, if available, upon receipt. Items damaged due to buyers’ negligence will not be accepted. All goods must be unworn in order for exchange or refund.


DISTANCE SELLING REGULATIONS

Under the Distance Selling Regulations, customers within the EU have the right to cancel the contract for purchase of certain goods with Monty at any time within the seven (7) working days after the day on which the customer receives the goods (the ‘seven day cooling off period’).  To cancel your contract within the seven day ‘cooling off’ period please notify us in writing via email to sales@montyhats.com or post before the enquiry of the ‘cooling off’ period.  Please package the relevant goods securely and send them to us.  All returns must be in perfect condition and with their original packaging.  All items that have been made to order or customised are exempt from this cancellation right.  If we receive notice of your cancellation of this order within the seven day ‘cooling off’ period, we will refund the purchase price for that item.

Please note that this is not a full statement of your rights under the Distance Selling Regulations.


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